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[成功校友] 瓦岱勒校友Clement DEMARAIS - 年轻有为的餐厅经理!

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发表于 2015-3-6 15:01:42 | 显示全部楼层 |阅读模式
Clement DEMARAIS 克莱门特•德玛瑞斯 - 年轻有为的餐厅经理!
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Clement DEMARAIS.jpg
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6 X4 o0 C# I4 d8 A% j7 [  年前,克莱门特•德玛瑞斯(Clement Demarais )决定伸出援手帮一对澳大利亚夫妇发展他们在马莱尼的Key Restaurant Maleny 餐厅,并担任餐厅的总经理。主要症结是在澳大利亚一个既偏僻又极度保守的地区如何推广以西非菜为主的餐馆。马莱尼(Maleny)这个风景如画的小镇位于昆士兰州(Queensland)的布里斯班(Brisbane)北部90公里处。

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  三年之后,2005届瓦岱勒尼姆校区(Vatel Nimes)校友克莱门特•德玛瑞斯对自己遇到这个挑战非常自豪。不只是在马莱尼,在阳光海岸(Sunshine Coast)和布里斯班,Key Restaurant 在承办婚礼,会议,产品发布,提供正宗午餐晚餐等方面都已经成为餐厅业的标尺。
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  下面克莱门特•德玛瑞斯将给我们讲一讲他是如何做到的。( ?4 A; B. e. @4 x& J

+ [& X- |! g. [* e* M. y6 c; A  你是怎么得到你现在这份工作的?; O5 G6 s+ A) a+ p7 Q& b" s
  我只是投对了简历。与公司经理进行了简短的面试,第二天他叫我过去让我开始试用期。两周之后,我被正式雇佣了。8 m; K1 m& e8 m

: t& q  T( [* s: ]4 e  作为餐厅的总经理需要承担什么样的工作?你有什么日常活动?6 @1 Z; e  X1 ?" q- n
  根据不同的活动和要求这项工作的内容也非常丰富多样。你必须足够灵活并且能够胜任以下三个领域的工作。
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  I" W3 B6 C4 K7 L! u' J  市场营销; X  q! x. c& H/ h2 Z& b; _4 N1 g
  通过发展Key Restaurant Maleny这一品牌来提高收入和利润
4 H7 K# o8 l, y  ]0 h  餐厅的网站创造,发展并扩宽了客户了解我们餐厅的途径。                   ( N0 [1 H1 |" i$ M( T
  开展适当的连贯的广告战略。
, Q4 @5 K' [- L7 o  管理和更新社交网站。# m6 G, {9 o2 n% k$ f
  与周边酒店协商价格。
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) s8 O. P# q( W5 n5 `& J  餐厅核算与绩效
  h- Q5 F/ H1 ~0 z& O1 {  把账本保存在我们的程序包里。
1 _0 Z3 L; _  F6 e# Y! U6 ]6 x5 d+ T  核对账户& t$ v0 j0 N: r4 L
  管理账户以及和供应商的关系。+ H/ ^; d% R! s; B# `+ k) D
  公司的分析,估算与绩效。
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  管理
* X& \- N8 w; R; o7 H; Z  洞察力与竞争力分析9 q+ b8 o" ^; p* f
  制定审核监管财务计划。

& H9 ^4 r( w& ^/ S/ V, q9 q, }4 p  开发和推广的营销活动来实现新的目标;
) ?6 S/ T; v) n8 T( s0 m  客户满意度检测
4 ?" G' }: ]: j# j3 \8 ]  管理厨房和餐厅员工。

' X; g% f; a/ c& T" P  d- s: y5 Q  建立对全体员工的再教育。5 ~( e5 j- r7 m- H6 U! h

/ ~( ?- }. u. v8 k0 c4 k* o' S  我每天的任务都不相同。1 S2 M3 K, S( K. z- F; _5 L
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  仅仅三年的时间,我们就能做到让顾客满意并把他们发展成回头客。这是因为我们在承办婚礼,会议,产品发布或是提供Key Restaurant简单的午餐或晚餐等方面都能为顾客提供最优质的服务。不只在马莱尼,在阳光海岸和布里斯班Key Restaurant 都已经成为餐厅业的标尺。
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  在澳大利亚酒店行业的发展机会怎么样?在布里斯班呢?( M  F- }  z9 q$ T  g  O0 ]) _
  即使很难获得移民和就业签证但澳大利亚有很多的就业机会。从我在这个国家旅行时对它的了解来看大城市有更多的工作机会。
( q7 W$ h( j" ^6 L, v0 I然而我确实也知道,有瓦岱勒学院的毕业生在澳洲内陆(Outback)工作。澳大利亚是一个极富冒险性体验的国家。来这里的每一个人都能找到适合自己的东西!
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  当你决定去瓦岱勒学院学习时,你是否找到自己正在寻找的东西?
  c5 q. j& U1 f$ Q( b9 C, \% |  当然。十几岁的时候,我去过法国的一些地区及欧洲和北美的城市旅行。这些旅行开阔了我的视野,因此我想去一所国际性的学校读书。在瓦岱勒我拥有美好的回忆并交到了知心的朋友。
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  你在哪实习的?实习期间你都做了什么,从中学到了什么?5 @0 ]: B( g# u. a  W& D' o
  我的第一次实习是在我的出生地法国马诺斯克(Manosque, France)的福斯特酒店(La Fuste Hotel )。丹尼尔•约旦(Daniel Jourdan),是当时的大厨,都66岁了还在工作并以厨房为傲,他向我们展示他的学位及他的米其林指南(Michelin Guidebook)星。我有幸与文森特•泰德(Vincent Thebault)一起工作,他也是瓦岱勒学院的毕业生。
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  文森特是一个优秀的实习生管理员,他给与我支持并传授我作为服务员领班和葡萄酒管家应具备的专业技能和知识。在瓦岱勒学院你学会的不仅是如何做事你还要学会如何教会别人来做这些事。) w+ O* g. @3 O! @; H3 m

% {8 d4 c) p4 J/ I# t  之后我在法属瓜德罗普岛酒店(Hotel Le Toiny,)工作,这家酒店位于加勒比海(Caribbean Sea)圣巴塞尔姆岛(Saint Barthelme Island)属于Relais et Chateau酒店集团。我最后一次实习是在依云皇家度假村(Evian Royal Resort),担任团队客人,会议和奖励管理协调员,在史蒂芬•昂里奥(Stephane Hanriot)的管理下工作。
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  你对未来有什么打算吗?" z$ E9 P8 k5 a! Z  a  t
  此刻,我非常乐意接受世界各地的新机遇。
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+ h. Q4 \$ X( P0 W; s瓦岱勒酒店管理学院 - 瓦岱勒国际酒店管理学院 - Vatel
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 楼主| 发表于 2015-3-6 15:05:52 | 显示全部楼层
Clement DEMARAIS/ v, H9 t- a( `: j* r  p2 d5 z% q

  A) ?4 P; s9 ?; A1 W' F; HSeveral years ago, Clement Demarais decided to give a helping hand to an Australian couple to develop their Key Restaurant Maleny concept, taking the General Restaurant Manager’s job. The main sticking point was how to promote a restaurant serving Western African cuisine, in a remote and highly conservative region of Australia. Maleny is a picturesque little town about 90 km north of Brisbane in Queensland.

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Three years later, this Vatel Nimes 2005 alumnus is proud to have met this challenge. With weddings, conferences, product launches, original lunches or dinners, the Key Restaurant has now become a benchmark, not only in Maleny, but also on the Sunshine Coast and in Brisbane.
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, d* W5 P, B' F  _+ o& WHe’ll tell us about this.
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How did you get the job you are currently doing?  ( F, @4 j% ~5 r8 \4 f. n
I just sent my resume into the right place. I had a short job interview with the company managers who called me back the next day for a trial period. Two weeks later, I was hired.3 ]. {- X) `" S/ _
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What does the job of a General Manager of a restaurant entail? What are your daily activities?# G6 {% u( w" w
This job varies a lot depending on the activity and demand. You have to be flexible and be able to work in three skill sets:
7 N% ]/ m9 m. P& HMarketing" t$ k! \3 Q" O2 G0 K5 H
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-  Planning revenues and profits by developing the “Key Restaurant Maleny” brand name;
1 n. M- N' y! n& ?" F/ o& ]-  Creating, developing and promoting the gateway for our customers: the restaurant’s internet site;( C2 C% |& ]4 y& }; E) u
-  Setting up appropriate and coherent advertising campaigns;
& @8 G/ c5 l3 X9 E-  Managing and updating social utility sites;
7 n% K" \' [  t4 G-  Negotiating prices with neighboring hotels.
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, `) M/ C+ d# DAccounting and performance of the restaurant; [5 V% H- \7 K) e
-  Keeping the books on our software package;& j' l& ^8 E; |5 e
-  Reconciliation of accounts;
) L0 {- t0 d' A-  Managing accounts and relationships with suppliers;
7 \0 g4 m% p% `* Q-  Analysis, estimations and performances of our company.
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Management
+ ]0 z. k5 G  A" N; `1 i-  Insight and competitive analysis;0 V! V) K0 p# Q1 a
-  Definition of financial goals, checking and monitoring them;
+ K3 H! ]& p) C$ L) E-  Development and roll-out of marketing initiatives to meet new goals;
3 ?1 u+ N( t9 P-  Customer satisfaction monitoring;3 x1 K* e( ^- S( ?4 j* @) C5 t
-  Managing the kitchen and restaurant staff;4 j( z0 Q; s5 Y8 f- h: ~
-  Setting up a continuing education for the personnel.
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My daily tasks really differ from one day to another.: ~+ c% {" n3 {+ T0 G( p
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In just three years we were able to satisfy our customers and turn them into repeat customers. This is because of all the events that we offer: weddings, conferences, product launches or simple the Key Restaurant experience for lunch or dinner.  We have now become a benchmark not only in Maleny, but also on the Sunshine Coast and in Brisbane.
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2 o1 U7 k7 z% {. w8 `6 VWhat are the Australian opportunities like in the hospitality industry? And in Brisbane?- V* U* f0 z; K9 g% N/ \5 T
There are a lot of career opportunities in Australia even though you can’t forget the difficulties linked to immigration and getting a visa to work. From what I’ve seen when traveling in the country, I think that large cities have more work-related opportunities.
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I do know, however, Vateliens who worked in the Outback. Australia is a fabulous experience and a unique adventure.There’s really something for everyone here!  {! E% J4 R& h( P3 w' K% U' S

8 G9 J& p$ l  d% a: fAnd when you decided to attend Vatel, did you find what you were looking for?
0 d* `; @# ]4 \# \: a! iI certainly did. When I was a teenager, I traveled to several French regions, as well as European and North American cities. These trips broadened my horizons and made me want to enroll in an international school. I’ve got great memories of my days at school and the friends I made at Vatel., j: E" z+ L, y' ?+ r
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Where did you do your internships and what did you do? What lessons did you learn from them?+ o5 t3 m# g4 K0 m
I did my first internship in the La Fuste Hotel and Restaurant in Manosque, France, where I was born. Daniel Jourdan, the Chef, was 66 at that time. He was still working proudly in his kitchens, and displayed his degrees as well as his Michelin Guidebook star. I had the opportunity of working with Vincent Thebault, a Vatelien.4 ]4 e2 ~4 j1 l: d

) J5 e4 R. x! n1 C$ |Vincent was an excellent internship supervisor, and brought me support, expertise and knowledge about the jobs of Head Waiter and Wine Steward. At Vatel you not only learn to do things, but you also learn how to teach people to do these things!4 D; K; T8 R. d  z

& |% v" R4 S. `8 eThen I worked at the Hotel Le Toiny, a Relais et Chateau group hotel in Saint Barthelme Island in the Caribbean Sea, and I did my final internship at the Evian Royal Resort, as the Groups, Conferences and Incentives Coordinator, managed by Stephane Hanriot.
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; O4 t' D5 q% t3 F2 HWhat do you see for yourself in the future?

7 Y) k: ~8 {" j8 F) sFor the moment, I’m open to new opportunities any place in the world.

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