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[成功校友] 瓦岱勒校友Irene Fenart - 中东国家传奇之旅

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发表于 2015-3-6 18:17:37 | 显示全部楼层 |阅读模式
Irene Fenart 艾琳•福纳特 - 中东国家传奇之旅
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  住在阿曼苏丹国( Sultanate of Oman)的艾琳•福纳特(Irene Fenart )将给我们讲述她的故事

  p( e# G! E/ i0 v. l6 w5 P% o0 q  2013年六月一毕业,艾琳•福纳特就被阿曼苏丹国的六感杰格湾酒店(Six Senses Zighy Bay)酒店聘为销售协调员(Sales Coordinator)。八个月过去了,她已经升职为销售主管(Sales Executive)。
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Irene Fenart.jpg 5 W. p- s+ b. j# B7 ^' g

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  y$ E1 R$ v  z- {  在瓦岱勒曼谷学院( Vatel Bangkok)的第二学年,在学校的一场演讲中,艾琳•福纳特就被六感度假村及水疗中心(Six Senses Resorts & Spa Group)的经营理念所吸引。因此她向自己许诺在一拿到瓦岱勒巴黎学院的硕士学位就尽一切可能立马进入六感度假村及水疗中心工作。  [( T; X5 e* z  _. r4 z
  她实现了自己的诺言!在2013年六月刚一毕业,她就被阿曼苏丹国六感杰格湾酒店聘为销售协调员,八个月后她升职为销售主管。' `- S0 z7 `# a

6 F$ \; ~5 C. }( [8 r- r* F9 o! A  艾琳,是什么使你选择去瓦岱勒学院学习呢?
: \% W" @, ~: M( Y9 `% E  去瓦岱勒学习纯属侥幸。当时我正在准备参加一些商业学校的入学考试,我从一个朋友口中听说了瓦岱勒学院。我立马就瓦岱勒学院众多的校区所吸引,出国学习作为课程的一部分也是如此吸引我的另一重要原因。对我来说瓦岱勒学院提供的是一个将高等教育与不同文化相结合的机会。我仍然记得当我走向教学负责人(Head of Studies )时,她问我能为瓦岱勒学院带来什么,我说有一天我要在澳大利亚(Australia)开一所瓦岱勒学院。4 R' x2 H( Z' e& k8 @# {; Z8 l

9 e% Z* O5 g* {% K$ w1 _/ ]. A; I  这五年你记忆最深的是什么事?5 I2 w( x$ ?$ N
  毫无疑问,是瓦岱勒巴黎学院和曼谷学院优秀的教育团队。他们为我的职业发展奠定了基石,我非常感激他们,他们对我的支持和信任贯穿我的整个学习过程,凯悦酒店学生奖对我来说更是无价之宝。
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/ q* y2 [9 ^4 U$ m$ S  在瓦岱勒学院学习期间通过参加校内外竞赛你学到了什么?
; N8 m7 U% n2 h& u5 d) B4 y' o  对我来说,在瓦岱勒学院学习的日子是成功的开端。它是一个特殊行业的学习经历,在这个行业加班是你日常工作的一部分,我们一切以让顾客的满意优先。理论课程与实践应用相结合和以及之后的实习对我来说都非常有益,因为我想要去学习,去发现新的事物,最重要的是可以继续旅行。在校期间我每六个月换一座城市或国家。再次,无论是在学校还是在实习期间曾经给予我帮助的人,我必须要感谢你们。我很幸运可以两次代表学校参加竞赛。对我来说,能和瓦岱勒学院最优秀的学生以及来自世界各地最好的酒店管理学院的优秀学生竞赛是很有启发性的经历。# @$ w1 p- f. }& A" [5 u

) y% t/ U* [% T7 \& S, W& l# T( V" T: O  你是怎样得到现在的工作的?
5 \4 v; _" D8 \3 B5 `( ]+ M  在第二学年,在瓦岱勒曼谷学院的马可波罗交流项目中(Marco Polo exchange program ),一个代表向我们展示了他的团队:六感度假村和水疗中心(Six Senses Resorts & Spa)。通过这次活动我了解了这个团队的人道主义精神 - 在这样一个偏僻的地方向客人提供五星级的服务,同时尊重当地环境并帮助当地社区,这是一个非常创新的概念,因此我被这家酒店征服了。从那一刻起,我向自己承诺,有一天我要和他们并肩作战。当我完成了硕士学位,登录他们的招聘网站,阿曼六感杰格湾酒店的销售和营销部门(Sales & Marketing)恰好有一个空缺职位。当时我已经在印度洋(Indian Ocean),欧洲(Europe),澳洲(Australia)和亚洲(Asia)都有过居住经历,因此我对自己说:是时候认识中东了。所以我申请了这个工作,被聘为六感杰格湾酒店的销售协调员,,并花了很长一段时间办理去阿曼的签证。
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& c5 o" M, C! `, l! a0 c; Z' }  N  跟我们聊一聊六感酒店吧。为什么说它与众不同呢?; S: `  d3 i! f4 p
  六感酒店的82所别墅坐落于山海之间。他们具有阿曼的建筑特点,每所别墅面积都很大并配有私人泳池。客人在9到5月的旺季一般会停留6到10天,因此我们必须为客人提供各种各样的体验,包括美食(3家餐厅和3家酒吧)在内的许多体验:水疗中心,海,山和空中的活动项目。六感杰格湾这所度假村是世界上唯一一家可以乘滑翔伞进去的度假村。

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: d: e+ K" s7 R( m+ V, w- |  入职八个月后你就获得了升职。就这一点跟我们谈谈吧。- {- I# e+ y' y1 H' R& W
  在我开始工作仅几个月后,我的顶头上司辞职了,恰巧销售及市场部的经理(Sales & Marketing Manager)在迪拜(Dubai),因此当时只有我一个人,并且与此同时法国一个大的化妆品集团想要在六感杰格湾酒店发布他们的新研究出来的香水,因此我抓住机会促成了这次活动。六十名记者分成两组在此停留了十天,这是一次非常有趣的经历。
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  我不得不承认有时候我必须临时发挥处理一些棘手的情况。处理这些突发事件为我管理度假村的会展活动中心提供了经验。
& I* L$ \3 @2 }2 K% W/ `因为在很多活动中我代表的是企业,因此在五月初我能够去迪拜参加阿拉伯旅游市场(Arabian Travel Market in Dubai)。这使我想起了我在学生职业日和展会上介绍瓦岱勒学院的经历。
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  酒店与旅游专业在阿曼苏丹国及中东的发展机遇怎么样?
; i% M# Z5 J" P- X% G  杰格湾坐落在两个地区之间,距马斯科特(Muscat) - 阿曼苏丹国的首都要六个小时的车程,然而迪拜只要两个小时的车程。阿曼苏丹国的目标是打造旅游胜地,人们来到这里寻找这些国家的根源:风俗,居民,地理等。然而阿联酋(United Arab Emirates)在旅游业上有更为宏伟的目标,并且这一目标不断地在变化。迪拜将于2020年举办世界博览会(2020 World Fair),到时候将修建约50家五星级酒店。为了把中东转型为独特的旅游胜地做出了巨大的努力,很长一段时间以来中东以其油田或是欧洲和亚洲的中转站而出名。在我看来,这只是冰山一角,因为中东地区有巨大的潜力。
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  瓦岱勒人也有巨大潜力吗?
4 F) j3 E8 e3 R' W; Y# Z  我确实认为在法国学校的读书经历可以为学生在国际酒店业的发展提供很大的竞争优势。人们将世界上很多高品质的东西归功于法国和法国人:我们在酒店业的饮食文化,技术和专业知识。对此很难做出解释,由于历史原因法国的文化中一直包含着酒店艺术,它是某一种生活方式和教育的结合。我不对任何人有刻板印象,但是我认为作为一个法国人,有些品质在我们身上更加明显例如:勇敢、谨慎、教养、专心、细节和礼仪等等。对法国人来说这些与生俱来的品质通过瓦岱勒学院的实践应用周会进一步强化。

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  每种文化都是独一无二的,因此不同的文化都会为酒店带来特色,这就能使酒店发展强大。六感杰格湾酒店的370名员工来自大约30个不同的国家,每天我们一起努力,为我们的客人创造特殊而难忘的时刻。8 ]' J; J% p% `

$ K3 s- Z! C2 ~8 J+ F4 R% z  你将来有什么打算?% Z! d6 w) F* u6 r) `. H8 D
  我有幸在杰格湾遇到了我的未婚夫,他来自荷兰,我们决定共同继续我们的国际化事业,这对我来说非常重要,因为我希望我们未来的孩子能有像我一样的童年,可以环游世界。
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: r( k* n+ G: S, I( i! z6 c# }  我喜欢在会展活动中心工作,因为它要和度假村所有的部门打交道因此组织/关系是非常重要的一部分。我很希望扩展这项活动,但是有一定难度,因为从地理角度来讲集团的大多数度假村都非常偏僻。
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9 G; s3 }9 `5 U- X2 w7 @  自从 2012年American Group, Pegasus Capital 收购我们酒店以来,六感度假村及水疗中心已经发生有了很大变化。接下来的五年,我们计划在世界范围内修建度假村尤其是欧洲(Europe),拉丁美洲(Latin America),印度洋(Indian Ocean)。我是如此热爱这个集团,希望可以有机会参加集团开业度假村的活动。
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  在重返现代文明之前,我们未来几年的志向是在继续生活在偏僻的地区。希望和人打交道的工作经验可以打为我提供机会,在未来十年间去集团总部的销售&市场部门工作的机会。而这仅仅是一个开始,我希望未来会有我更多的惊喜和机会等着我。
: {5 T/ x7 n: J" }+ {5 l非常感谢对我进行采访,这是分享我经历的一个很好机会。+ L0 E8 n$ ]+ r  V% c

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瓦岱勒酒店管理学院 - 瓦岱勒国际酒店管理学院 - Vatel
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 楼主| 发表于 2015-3-6 18:21:20 | 显示全部楼层
Live from the Sultanate of Oman, Irene Fenart tells us her story, j  o% M; J' Y" e1 y2 B8 f/ K$ _3 d

. V7 k3 g, l+ JRight after graduating, in June, 2013, Irene Fenart was hired by Six Senses Zighy Bay in the Sultanate of Oman as the Sales Coordinator. Eight months later, she was already promoted to Sales Executive.
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When she was in her second year at Vatel Bangkok, Irene Fenart was won over by the philosophy of the Six Senses Resorts & Spa Group, with a presentation at school. So she promised herself that she would do everything possible to be hired there as soon as she finished herMaster’s Degree from Vatel Paris.

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And she kept that promise! Right after graduating, in June, 2013, she was hired by Six Senses Zighy Bay in the Sultanate of Oman as the Sales Coordinator. Eight months later, she was already promoted to Sales Executive.* S' a; }: V: X4 Q- b0 J. F- n  }

& Y. Q1 X; @; k% T: [! a# NIrene, what made you want to attend Vatel?' y# s% F) ?8 f) y* ?3 c
Attending Vatel was really a fluke for me. I was getting ready to take some general business school entrance exams when one of my friends told me about Vatel. I was attracted right away by the “group” dimension that the school had. Also, being able to go abroad as part of the curriculum was another asset. For me Vatel was an opportunity to mix higher education with the discovery of different cultures. I still remember that when I was talking to the Head of Studies and that when she asked me what I could bring to Vatel, I answered that one day I’d open a Vatel Campus in Australia.$ t$ M, [; k8 C% Q# e
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What is your strongest memory of these 5 years?
9 w: }3 y/ m; p+ V6 ^  SWithout a doubt, the educational team in Vatel Paris and Vatel Bangkok. All of these people were and remain the cornerstones of my professional development. I owe them a lot. Their support and the trust they placed in me all along my studies, in the Vatel Concept Award and the Park Hyatt Student Prize were priceless for me.
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What did you learn during your Vatel years and by participating in inter-School and external competitions?
( x2 v5 S2 T% u  F8 fFor me, my Vatel years were the beginning of a great story. It was a learning experience in a very special type of industry, one where you are always working overtime as a part of your job. Our number one priority is customer satisfaction. The mixture between theoretical courses, practical work and then internships was salutary for me because I wanted to learn, discover new things, and above all, continue traveling. During my time at school I changed cities or countries every six months. And once again, I have to thank each and every one who helped me advance, either by taking me under their wings for an academic year, or during an internship. And I was lucky enough to represent our School, twice. It was a very enlightening experience for me to compete against Vatel’s best students, as well as students from some of the best hotel management schools all over the world.
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* ~, w' R) y- F1 LHow did you get the job you are currently doing?# n8 x) ^6 z4 `2 G9 p! i
In my second year in the Marco Polo exchange program in Vatel Bangkok, a representative presented us his group: Six Senses Resorts & Spa. This was a revelation for me and the humanitarian dimension this group had, with five-star service in very isolated places, while respecting the environment and helping local communities, convinced me. It was a very innovative concept. And from that very moment, I promised myself that one day, I’d work with them. When I finished my Master’s, I logged onto their recruitment site and there was a job vacancy in the Sales & Marketing department of the Six Senses Zighy Bay, in Oman. And as I’d already lived in the Indian Ocean, Europe, Australia and Asia, I said to myself that it was about time that I got to know the Middle East. So I applied for this job, and was hired as the Sales Coordinator, at Six Senses Zighy Bay. It took me quite a few weeks to get my working visa for Oman.
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Tell us about the Six Senses Hotel. Why is it so different?, Y2 R$ d; D2 I# H# l* G7 ^
Its 82 villas are located between the sea and the mountains. They have Oman architecture and are very large, each one with a private pool. With an average stay of between six and ten days during the peak season - from September to May - we have to propose a large variety of experiences, either from a culinary point of view (3 restaurants and 3 bars) as well as many activities: our spa, maritime, mountain and air activities. Six Senses Zighy Bay is the only resort in the world where you can come in by paragliding.
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And after only eight months you were promoted.  Tell us about this.! ^* G4 k4 C0 z
Just a few months after I started, my direct manager resigned. I was then alone on the site, as the Sales & Marketing Manager was in Dubai. And at the same time I clinched a big deal for a large French cosmetics group who wanted to launch their new perfume in the Six Senses Zighy Bay Hotel. Sixty journalists, split into two groups for a ten-day stay, was a very interesting experience.

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* Q/ V2 _1 a7 Q; k3 k4 P2 ~I do have to admit that sometimes I had to improvise and deal with many awkward situations. This event opened the doors for me to manage the MICE segment - Meetings, Incentives, Conferencing and Exhibitions - in the resort.: D2 A3 A! e0 {/ K$ h! A  M

+ z0 y: }' Z; l- [Because I was representing my company more at events, I was able to participate in the Arabian Travel Market in Dubai, at the beginning of May. That reminded me of student career days and fairs where I presented Vatel.
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The Sultanate of Oman, the Middle East: are these lands of opportunities for Hotel and Tourism professionals?

! N: I9 M, |, hZighy Bay is located between two worlds.  Muscat, the capital of the Sultanate of Oman is a six hour drive, whereas Dubai is only a two hour drive. The Sultanate of Oman targets a touristic sphere where people are looking for roots of these countries: their customs, inhabitants, geography, etc. whereas the United Arab Emirates target a more ostentatious type of tourism and one that is constantly changing. Dubai will be hosting the 2020 World Fair, and by then about fifty five-star hotels will have been built. Huge efforts have been made to transform the Middle East, which for a long time was only known for its oil fields or a stopover between Europe and Asia, into a unique destination for tourists. And in my opinion, this is just the tip of the iceberg, as the Middle East has a huge potential.3 c# w( E6 A9 T3 a$ v
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A huge potential for Vateliens too?
3 t+ ~5 S  J" MI really do think that having gone to French schools is a competitive advantage in the international hospitality industry. The world attributes a lot of qualities to France and French people: our culinary heritage, our know-how and our expertise in the hospitality sector. It’s hard to explain. Because of its history, French culture has always included the art of hospitality. It’s a mixture of a type of life style and education. I don’t want to stereotype anyone, but I think that as a French person, some things are more evident for us. For example: gallantry, discretion, sophistication, devotion, details, etiquette and protocol, things like that.  These relatively innate values for French people are strengthened into a sound foundation during the weeks of our practical application work at Vatel.

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4 j) X& g6 Q0 |1 X% X1 E3 \2 ~1 kEach and every culture is unique and brings something specific to our field. And that’s what makes it so strong.At Six Senses Zighy Bay Hotel, we have 370 employees from about thirty different countries and we all work together every day to create special and unforgettable moments for our guests.
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( T5 C5 }. c' ]+ Y5 GWhat do you think the future holds for you?
+ q) F* N, P5 L8 V/ k7 n5 @$ rI was lucky to meet my fiancé in Zighy Bay. He’s from the Netherlands, and we’ve decided to continue our international careers together, and that’s something really important for me, because I’d like our future children to have a childhood like I did, roaming all over the world.

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I like working in the MICE segment, because you have to work a lot with all the different departments in the resort and the organizational/relationship part is really important. I’m hoping to expand this activity, which is a difficult one, because of the geographical locations of all the Six Senses Resorts. Most of the Group’s resorts are very isolated, from a geographical point of view.+ t3 E: ^) ?7 o  k
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Since the American Group, Pegasus Capital acquired us in 2012, there have been many changes in the Six Senses Resorts & Spa Group. In the next five years, many resorts will be opening throughout the world and particularly in Europe, Latin America and in the Indian Ocean. I’m hoping to have the opportunity of participating in an opening for this Group that I love so much.- d* g! P. N" ?( M7 q
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Our ambition is to continue living for the next few years in isolated parts of the world before going back to civilization. I hope my experience of working with people will open the doors for a job in the Sales & Marketing department in the headquarters of a group in about ten years. And that’s just the beginning.  I hope that the future holds lots of surprises and opportunities for me.! S) V0 \" M4 [5 S% m+ W3 ~

6 C$ `% j& v% a1 TThank you so much for interviewing me.  It was really a great opportunity for me to share what I’ve done so far.

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