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[成功校友] 瓦岱勒校友Nicolas TESSIER - 巴黎半岛酒店人力资源副经理

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发表于 2015-3-9 13:48:23 | 显示全部楼层 |阅读模式
Nicolas TESSIER尼古拉斯•泰西耶 - 巴黎半岛酒店人力资源副经理

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. T' h; P+ ]2 J  四年以来酒店业的业内人士一直在讨论一件事:巴黎半岛酒店(The Peninsula Paris)的盛大开业。这项巨大的工作需要900多名员工完成,这家酒店有包括34间套房在内的200间豪华客房,六家餐厅,1800平方米的水疗馆,20米长的泳池和一个专门为酒店客人准备的豪华车队。巴黎的奢华酒店已经到了登峰造极的地步,这家酒店已经成为真正的城中城,酒店的600名员工都是经过尼古拉斯•泰西耶(Nicolas Tessier)精心挑选的。尼古拉斯•泰西耶是瓦岱勒学院(Vatel)2005届校友,于2014年二月受雇于这家酒店的人力资源部(Human Resources department)。

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" `1 v6 g3 i( B% O% F. Q/ }  总部位于香港(Hong-Kong)的半岛集团在欧洲的第一家酒店将于2014年8月1日在巴黎开业。你在2014年2月被这家酒店聘为人力资源部副经理(Assistant Human Resources Manager),你是怎么得到这次工作的?# M# R" d8 |# W+ x* v
  在过去的四年间,就一直听人们说关于巴黎半岛酒店的事,我迫不及待的等着它开业,我读了一切与半岛集团(Peninsula Group)和他们的巴黎计划有关的资料,我知道我和半岛集团有一样的价值观。全体员工相互尊重,慷慨大方,谦逊有礼,幸福安宁的价值观是我想进入人力资源部工作的动力。因此我毫不犹豫的向人力资源经理(Human Resources Manager)塞尔维•昆廷(Sylvie Quintin)递交了我的入职申请。第一次面试时,她就给了我机会让我得以表达我对酒店业及人力资源部的热爱。然后,我有幸见到了总经理(General Manager)尼古拉斯•巴拉德(Nicolas Beliard)。那几次面试证实了半岛酒店对人才的重视,并且我强调了我想要加入半岛酒店的决心和坚定。我真心的感谢他们给予我信任,并给我机会让我得以在这个行业继续学习。
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  你为这家别具一格的酒店的盛大开幕做了什么准备工作?
% s1 h! }: E* i" E  W7 }  开一家像巴黎半岛这样豪华的酒店是极富挑战性的。我们一切从零做起并希望在每一领域都要做到最好。为了做到这一点,我们集思广益听并取其他人的反馈意见以此做出最好的决定。我们永远也不会忘记酒店业的核心精神:尽一切可能让他人感到幸福快乐。我希望所有参与这项活动的人都感受到了这一点。

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# _" t& V/ P8 Y: }+ \$ Q8 q  现在我们人力资源部的首要任务就是完成酒店520名员工的招募,来为酒店的盛大开幕做准备,并在几个月内让员工数量达600名,当然我们要为员工提供培训,打造优秀的工作团队。在招聘会上,来参加面试的有业内人士也有学生,我们也举行校园招聘会。每一次面试我们都可以看到这些应聘者真诚的微笑和渴望加入我们的团队的热忱,这正是他们感谢我们的最好方式。  p4 g8 q: T0 d7 X8 U
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  你能给我们提供一些关于半岛集团的信息吗?( t' ^% p9 D$ Z4 N* F) G
  半岛酒店是香港和上海酒店有限公司(The Hong Kong and Shanghai Hotels Limited)的旗下品牌,香港和上海酒店有限公司是由迈克尔•嘉道理(Sir Michael Kadoorie)管理的家族集团。该集团在亚洲(Asia)拥有六家酒店,在美国(United States)拥有三家,为进军欧洲(European)市场,它的第十家酒店将于2014年8月1日在巴黎开业。这家酒店将重新定义设计,奢华,舒适的标准,这是半岛品牌追求卓越的新的里程碑,它提升了巴黎 – 光明之城(City of Light)的品味。) e! u" t7 C& ~' q9 v4 t% d
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  之前,你在莫里斯酒店(Le Meurice Hotel)工作了8年。你在那里负责什么工作?获得了哪些提升?9 K) q6 b' t5 }2 {+ W( g' F
  我在莫里斯酒店有非常难忘的工作经历。Dorchester Collection在我整个职业生涯中都伴随着我,让我有机会担任四份不同的工作。
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" _# H' v- l7 I3 K+ w  首先,我做了三年的人事助理(Human Resources Assistant )负责工资单。之后我被提升为工资经理(Payroll Manager)并在这个职位做了两年,然后我担任人力资源协调员(Human Resources Coordinator)负责员工公会关系,之后担任人力资源副经理(Assistant Human Resources Manager)。每次被提升,莫里斯酒店都为我提供培训,让我明白新职位的风险与利益所在。多切斯特精选酒店集团的培训计划是持续进行的。只要你在职业生涯中得到提升并走的更远,他们就会给你提供更多的培训以及管理信息。我真的很热爱莫里斯酒店的工作,我很感激这家酒店给我提供管理机会。
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- H% ^: }, `0 d5 r  你为什么选择去瓦岱勒学院(Vatel)学习,在那里你有什么样的回忆?瓦岱勒学院的课程(理论课,实践应用和实习)符合你的需要和期待吗?
7 G- A! ~' ~4 N1 @  ~  16岁的时候我有机会得以在酒店的餐厅部门做暑假工。我开始做早餐服务,前台工作及客房清理,之后我开始对这一领域的所有工作都非常感兴趣。高三的时候,我终止了打算在大学期间读法律的计划,决定学酒店管理专业。因此我开始寻觅一所既能为我提供理论知识也能为我提供实践知识的学校。瓦岱勒学院正好符合我的标准。对我来说,学习用理论知识处理职场中的现实问题是学习的本质。因此,在对于毕业后的工作都没有明确的想法的情况下我就申请了瓦岱勒学院。

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; W% D" ^6 @3 W  我记得第一学年的实习是在雅典娜广场酒店(Plaza Athenee )的客房服务部(Room Service department)。这次实习经历使我确信将来我想在奢华酒店工作。我看到酒店的工作人员着眼于细节,创新并希望尽一切可能为客人创造难忘的经历。第二学年,我在斯克里布酒店(Hotel Scribe )的前台实习。这次实习结束时我有了继续在人力资源部工作的想法,我想继续在奢华酒店工作,与客人相比我更想和酒店的员工建立更长久的持续的关系。我想参与管理同事的职业生涯,当我在巴黎旺多姆柏悦酒店(Park Hyatt Paris Vendome Hotel)的人力资源部做最后一次实习时,我就知道我选对了职业。) d6 @, u( s' B$ S2 o0 i. f# A

' Z0 x- v* W; f- p3 g  在瓦岱勒学院学习期间使我一点一点的确信我做了正确的选择。是什么使这所学院如此强大呢? - 专业导师教授的课程和我们在奢华酒店中进行的实习。
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  你想对瓦岱勒学院想从事人力资源的学生说点什么呢?2 ^; r1 i7 t- v8 a
  在这个部门你必须要热爱你的工作。无论是培训,招聘,处理社会法规方面的工作还是其它事情,愿意每天和同事共事并在他们的工作中为他们提供帮助必须是你的头等动机。
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  我知道是学校的教育使我迅速转变自己。因为在实习期间我就已经和酒店的运营团队一起工作,也相当清楚这些工作平常会有什么突发事件。因此对我来说很容易了解员工的真正需要和期待。如果要给想在人力资源部工作的人建议的话,我想说在这一行业工作你必须喜欢和人打交道,懂得如何管理团队,能联合各方,并能处理冲突。在日常生活中你必须有预见问题的能力,你必须是一个好的聆听者,你必须敞开心扉,有很好的直觉,并知道如何处理意外并做一个优秀的问题解决者,同时在任何情况下都要保持镇定。
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  {$ G2 \$ q& L8 ?瓦岱勒酒店管理学院 - 瓦岱勒国际酒店管理学院 - Vatel
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 楼主| 发表于 2015-3-9 13:52:58 | 显示全部楼层
Nicolas TESSIER3 B. Z- Y. V  Q# O( d1 ^3 g7 J2 n, j

+ Q1 L3 K( E7 `! WFor over four years, professionals in the hospitality sector have only been talking about one thing: the grand opening of The Peninsula Paris.Titanic work requiring over 900 workers in the hotel that has 200 luxury rooms including 34 suites, six restaurants, an 1,800 square meter spa, a 20 meter pool, and a fleet of vehicles for hotel guests. Parisian luxury hotels at their apex, truly a “city in the city,” made up of 600 employees, carefully recruited by Nicolas Tessier, a Vatel 2005 alumnus, who was hired in February, 2014 in the Human Resources department of the Hotel.
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The first European palace of the Hong-Kong based Peninsula brand opened in Paris on August 1st, 2014. In February, you were hired as the Assistant Human Resources Manager. How did you get this job?/ r! F. p, \! T; A& P  P; A
For the past four years, the name The Peninsula Paris, has been on everyone’s lips in hotels in Paris. I impatiently waited for it to open, read everything I could about the group and their Parisian project and I understood that I shared the same values that Peninsula Group defends. Values of respect, generosity, humility and well-being of all employees are some of the strengths that made me want to work one day in Human Resources. So without a minute of hesitation, I sent in my application to Sylvie Quintin, the Human Resources Manager, who gave me the opportunity to show my passion for the hospitality industry and my drive to work in Human Resources when she first interviewed me for a job. Then I had the opportunity of meeting Nicolas Beliard, the General Manager. These interviews confirmed how important human values are for Peninsula and I insisted on how motivated and committed I was to participate in this adventure. I sincerely thank them for trusting me and giving me all these opportunities to continue learning in this job.  J- E( m: T# Q2 h' z' g0 o! _
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What are you doing to prepare the grand opening of this exceptional hotel?
4 b- I6 m; ?- x" V# |. P9 aOpening a hotel like The Peninsula Paris is an extraordinary adventure. We all start out with a blank page and we want to succeed in every field. To do this, we brainstorm a lot, getting feedback from all the others to make the best decisions. And we never forget the core of the hospitality industry: wanting to make others happy. I hope that all those who participated in the events we undertook, felt this.- N4 h: B8 d9 f3 |' J
Today our priorities in the Human Resources department are to finish recruitment of 520 employees for the hotel’s grand opening and then reaching a total of 600 in a few months, and of course making good working teams and coaching our employees. We meet both professionals and students in job fairs, or when we present our Group at schools. Each time, we can see how all these candidates smile, and really want to be a part of our teams, and that’s the greatest way for them to thank us./ t  x3 }1 `- D9 S# E0 o
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Can you give us a few facts and figures about Peninsula Group hotels?
, d5 o0 ~. i! f, }* LThe Hong Kong and Shanghai Hotels Limited, which owns the Peninsula Hotels brand, is a family owned group managed by Sir Michael Kadoorie. Very present in Asia with six hotels, but also in the United States with three hotels, the Group is making its European entrance in Paris, with the opening of its tenth hotel, on August 1st, 2014.This hotel, which defines new standards in design, luxury and comfort, is yet another milestone in the brand’s approach to excellence, conferring a new level of distinction to Paris, the City of Light.
8 o; |, k" S) R6 _; a- WBefore that, you worked for eight years in the Le Meurice Hotel. What jobs did you do? What promotions did you have?
  p, F$ J0 K* @" G2 x( f, `1 \1 YI had an incredible experience in the Le Meurice Hotel. Dorchester Collection was with me all along my career and I was able to have held four different jobs.
# W# E' ^/ m, M% N9 @1 _0 W  kFirst of all I started off as the Human Resources Assistant in charge of the payroll for three years. I was then promoted to Payroll Manager for two years, before become the Human Resources Coordinator, in charge of employee trade union relationships, and then Assistant Human Resources Manager. Each time I was promoted, the Le Meurice Hotel trained me for my new functions and helped me understand their stakes. The Dorchester Collection training program is an ongoing one. The farther you go in your career, the more training they give you with more managerial information. I totally loved working at the Le Meurice. And I’m very grateful for all the opportunities Management of this hotel gave me.
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Why did you choose Vatel and what memories do you have? How did Vatel courses (theoretical courses, practical applications and internships) respond to your needs and expectations?
. l) u& T" D$ }. m7 EI was 16 when I had a summer job in a hotel-restaurant. I started off by serving breakfast, working at the front desk, and cleaning the rooms, and then I became interested in all the different jobs that this sector of activity had to offer. And in my last year of high school, I decided not to continue my higher education in law as planned, but in hotel management. I started to look for a school that would give me both theoretical and practical knowledge.Vatel met my criteria. Learning to confront reality in the workplace, by applying theoretical knowledge, for me, was something that was essential. So that’s when I applied to Vatel without any precise idea of what I wanted to do upon graduating.
. ?. T8 N3 m3 F4 F- ]I remember my first year of schooling where my internship took place in the Plaza Athenee Room Service department. That confirmed for me that I wanted to work in the future, in a luxury hotel environment. I saw staff with an eye for details, innovation and the desire to do everything possible to make their guests’ stay an unforgettable one. Then in my second year, I did my internship at the Hotel Scribe at the Front Desk. At the end of this internship I knew that I wanted to continue and work in Human Resources. I wanted to continue working in luxury hotels but also to be able to build more long lasting relationships with employees than those we were able to have with our guests. I wanted to participate in managing the careers of my fellow employees. When I did my final internship in the Human Resources department of the Park Hyatt Paris Vendome Hotel, I knew I had made the right choice for my career.$ D/ i6 p  a2 \
Vatel allowed me to confirm my choices little by little. What makes this school so very strong, are the courses given by professional faculty members and instructors, as well as the internships we do in luxury hotels.
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+ G! c, m) `! J4 K! Q- `; n: c9 M1 SWhat advice would you like to give to Vatel students who would also like to work in Human Resources? : u- p) ]& B" |' A9 ?% \$ r% S
This is a department where you really must love your job. Whether it’s in training, recruitment, social laws, or whatever, wanting to accompany your fellow employees on a daily basis and help them become personally fulfilled in their job must be your top motivation.
# ^0 O& ~1 g6 h" }% D) H) _I’m aware that my schooling helped me transform myself quickly. Because I had worked with operational teams in my internships, I was quite aware of what really took place in these jobs, and it was easier for me to know what these employees really needed and expected. If I had some advice to give to those who want to work in Human Resources, I’d say that you have to like working with people, know how to manage teams, federate all sides and manage conflicts. On a daily basis, you have to be able to anticipate problems, be a good listener, be open-mined, intuitive, know how to deal with the unexpected and be a good trouble-shooter, while remaining firm, depending on the situation.
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